Job Details

 

GM- Operations

  • 14 - 22 years
  • Mumbai
Industry :
Real Estate / Property
Functional Area :
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Quote job ref: 219415

Job Description

ROLE:

This is a leadership position & the incumbent will be responsible for a key portfolio of managing the Mall. He/she will be responsible for driving EBITDA, Operational Excellence and Customer satisfaction in mall services.

KEY ROLES & RESPONSIBILITIES:

  • Responsible to achieve budgeted EBITDA
  • Responsible for the overall sales consumption of the Mall
  • Responsible for the day to day management of the Mall
  • Provide excellence to multiple operational functions viz. operations , security , engineering , marketing and accounts
  • Devise an asset management program for the Mall. Ensure the company assests are being used in the most efficient manner, enhancing its profitability. Devise annual plans & budgets on up gradation or replacements; determine the worth of unused assests and areas where investments might help operations.
  • Adhere to the CAPEX Budgets with respect to amount, specifications and time.
  • Analyze ,evaluate and report performance of the Mall periodically
  • Lead marketing and carry overall responsibility for attracting footfall
  • Devise marketing strategies to counter competition and attract customers with unique value propositions.
  • Engage with communities and catchment
  • Provide leadership to direct and indirect employees ensure they are motivated and connected to the company.
  • Manage Retailers, vendors/ agencies , contractors and government / local bodies

REPORTING TO: Head- Operations

KEY SKILLS:

  • Sound understanding of business and a quick learner
  • Good commercial skills.
  • Strong customer service orientation.
  • Should be a team player with good communication and negotiation skills.
  • Should understand and have experience in marketing and brand communication, campaign management
Key Skills
EBITDA
operations
center head
mall Head
Education
  • MBA/PGDM
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