Industry Snapshot

India is the preferred destination for off-shoring and outsourcing (O&O) services. According to Nasscom, the BPO industry accounted for 34 per cent of the worldwide BPO market in 2010, thus becoming the world’s largest destination for BPO services delivery. Lower manpower costs, availability of skilled professionals proficient in English, and enviable software development capabilities have made India a lucrative outsourcing destination for companies in developed markets. The industry generates employment for over 4.5 million people (direct and indirect), with 50 per cent of employees below 25 years.

In the last two decades, the Information Technology and Enabling Services (ITES) segment has moved up the value chain and now the services include knowledge process outsourcing (KPO), legal process outsourcing (LPO), games process outsourcing (GPO) and design outsourcing, among others. Based on its huge workforce and early foray into the global sourcing market, India has emerged as a strong exporter of IT services.

Talent Challenges

The availability and likely demand for offshore talent are matched inefficiently, with demand outstripping availability in some locations and availability outstripping demand in others. While numbers reflect the availability of a large talent pool, the supply of "employable" talent is far less. Rising wages and high turnover among engineers—the professionals most in demand for IT services—provide evidence that local constraints on the supply of talent already exist.

ABC's Perspective

In this rapidly changing industry dynamics, our role at ABC is not limited to sourcing the right talent and working on the mandates given by the companies. We understand the challenges of hiring, retaining the right talent in the industry, and act as consultants to candidates as well as companies in advising them of the best choices. We understand a candidate’s profile, interests, skills, and match them with the requirements of the company. Mapping of right fit happens two ways – both for the employer as well as the employee. Our endeavour is to not to just help candidates get jobs, but to help them make great careers.